Ellen
Customer Service Employee NL/FR | Customer Service Employee | Customer Support Employee
Ingelmunster
Was available on 11-03-2025
Skills
Languages
Dutch
French
English
German
Spanish
Previous freelance projects
Customer Care
Floorify - (2021-2022)
Internal Sales: order entry, order tracking and transportation, salesr team support, complaint tracking, live chat / technical support.
Team leader
TWE Group GmbH - (2019-2021)
Team leader internal sales for the location in Meulebeke, Crépy (FR) and Mâcon (FR): managing a team ofr 6 people, being the link between the different departments (HR, production, transport and der Sales Managers,...) and I also have my own customer portfolio.r The rollout of the SAP project (switch from an old ERP package to SAP) is also part of my package of tasks (workshops with the colleagues from Germany to map out how we are doing today, how it is in SAP and check if everything is covered)
Ellen is an experienced and versatile professional with a strong focus on customer service and excellent language skills. With a background in tourism and 6 years of experience in customer-facing positions, she recently decided to pursue her career as a freelancer. Ellen excels in customer communication and administrative follow-up, and feels quickly at home in new environments.
Customer Service Employee / Admin
- Open-minded
- Empathetic
- Listener
- Social
