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Customer Service Coordinator

EVAL EUROPE - KURARAY - (2011-2018)

- Responsible for the department = managing 5 team members - Optimization of working methods - Warehouse optimization - Intercompany SAP implementation: setting up an international SAP System for all the various locations within the organization (from Japan to the USA) - meetings at home and abroad over a period of 2 years - Thinking along about set-up and possible ways to simplify working methods, mainly in SD, MM and WH - Informing and training the various departments and the sales manager - PWC and internal/external audits SD - MM and WH - Informing and training the various departments - Reporting to logistics manager and sales manager - Close cooperation with production/sales/accounting - Assisting PWC and internal/external audits - Invoicing - Month-end closing - Problem solving - Management of incoming orders from A to Z - Key-user SAP for Warehouse and customer service - Setting up the same SAP environment worldwide - Training and informing staff - Setting up manuals and testing

Founder and business manager

ROSS Coffee - (2015)

- Establishment of artisan coffee roastery: entire business is run by myself and my husband - Management and organization of events with food trucks: managing staff - 2019: start up coffee bar in Mechelen - Managing and motivating staff - Setting up, business plan - Implementing improvements - Monitoring HACCP - FAVV - Deliveries, menu discussions/expansions - All administration regarding accounting, sales, purchasing, order processing, orders, production, personnel administration, prospecting, CRM, ...

Administrator Plasma Procurement

C.A.F .- D.C.F. - (2009-2011)

- Management of various customers from A to Z: planning of supply/export, following up and delivering production planning, planning of transport, following up temperatures, - Meetings: on a regular basis meeting with partners, also abroad, regarding all possible logistical aspects in Dutch, French or English. - Monthly and year-end closing: monthly invoicing, reporting, organizing end-of-year inventories for the entire company (2 plants).

Secretariat Logistics Manager

C.A.F .- D.C.F. - (2001-2009)

- Taking care and follow-up of the necessary contacts with national and international partners: planning, deliveries, ... - Stock follow-up and supplier follow-up: from quotation to order; checking invoices - Welcoming visitors: preparing meeting rooms, powerpoint presentations, ... - Month-end closing regarding invoicing, sales reporting, ... - Follow-up on cleaning of workspaces - Organizing annual inventory - Miscellaneous (reserving rooms/organizing meetings and travel (national and international)/keeping the agenda/... )

Secretariat

KPMG - (1999-2001)

- Finalizing letters (finishing/layout/grammar/ ... ) - Distributing correspondence - Miscellaneous (reserving rooms/organizing meetings and travel (national and international)/maintaining agenda/ ... )

Responsible special assignments

POISONOM - (1997-1999)

- Building out the VIP and special assignments department - Commercial written and verbal contacts with (potential) customers (preparing quotes, price calculations, discussing various possibilities with the customer on site, ... ) - Planning - Preparation of briefings (mapping out routes, daily schedules, reservation of cars and drivers, etc.) - Invoicing - Debtor follow-up - Recruitment of drivers - Miscellaneous

Secretariat

N.T.I. - (1993-1997)

- Mainly telephone contacts with potential clients - Agenda management - Taking language tests in NL, Fr and Eng - Registrations - (Re)scheduling the groups - Preparing teaching materials NL, Fr, Eng

Sabrina

Skills

Training

Languages

Previous freelance projects

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Sabrina

Skills

Training

Languages

Previous freelance projects

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What does Sabrina say

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