Freelance Customer Service Employee NL/FR

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Our client is a praline specialist looking for a freelance customer service representative.

As freelance customer service representative You are responsible for the further development of our B2C customer experience within the sales department. You are the central figure and first point of contact for end consumers with problems and questions about our chocolate products and online orders. You ensure a fast and quality follow-up of customer tickets, knowing how to listen well and ask the right questions. You have an innate talent for oral and written communications. You will report in this position to the Customer Service Manager.

Your duties as freelance customer service representative:

- You are responsible for all communication with the end consumer. You handle feedback, complaints and questions of all kinds quickly and efficiently.

- You will support the community manager in responding to feedback on social media channels.

- You will assist consumers in the online ordering process and provide constructive feedback to the website manager.

- You ensure proactive follow-up of web orders and coordinate stock orders to our external logistics partner.

- You make improvement suggestions for structural problems to optimize processes and customer satisfaction. 

Your profile as freelance customer service representative:

- You hold a degree in a relevant field of study and have experience of minimum 3-5 years within a customer support/help desk agent role.

- You are an administrative jack-of-all-trades and work punctually and accurately.

- You have a proactive "customer first" attitude, easy going and stress resistant.

- You are a born listener and a true problem solver who can work in a rapidly changing environment.

- You are communicatively strong in Dutch, French and English (oral and written)

- You have a good knowledge of MS Office (Word, Excel, Outlook)

We are looking for someone who is available full-time and will enjoy coming to work in our offices.


Why choose this assignment

  1. Belgian company
  2. Customer
  3. Problemsolver

Additional info

Region: St. Peter's Lion
Availability: 5 Day(s) per week
Duration: 40 weeks
a186N000005Ii8xQAC Flemish Brabant

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